Calling a 1-800 customer service hotline has the #powertoinvoke a lot of emotions! You do have a #choice to not allow #frustration and #anxiety be the #nameof thegame! It’s important to remember that customer service representatives are there to help answer your questions and listen to your concerns. To prepare you for your next customer service interaction, we’ve come up with these five tips on how to make sure your experience is marvelous;
- Take a deep breath!
- Ask the name of the customer service representative and use it throughout the conversation so you don’t forget it.
- Request a conference or confirmation number at the end of the phone call.
- Record the information from the phone call by typing out the main points in a word document by using a voice memo
- Send the summary of the call to yourself via email or text with the name of the customer service rep and confirmation number of the call included
Our hope is that this #guidetomarvelous #customerserviceexperience already has you feeling #atease! Get those questions answered effectively by keeping a #positiveattitude and staying #educated on how you can get the most out of your 1-800 hotline experience. Give Clevenger Insuranace a call today at 574-2181 for all your insurance needs!